Terms of Service

Last Updated: August 10, 2026

Welcome to Veloura Pure™. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or purchasing from Veloura Pure™, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into transactions in your jurisdiction or have permission from a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with, damage, disrupt, or misuse our website or services.

2. Products and Services

We make reasonable efforts to display our products, descriptions, images, colors, specifications, and prices as accurately as possible.

However, product colors and appearance may vary slightly depending on your device, screen settings, manufacturing updates, or supplier variations.

We reserve the right to modify or discontinue products, offers, prices, or services at any time.

3. Pricing

All prices displayed on our website are subject to change without notice.

Promotional prices, bundle discounts, discount codes, and limited-time offers may be modified or discontinued at any time.

The price displayed during checkout at the time an order is submitted will generally be the applicable purchase price, subject to correction of obvious pricing or technical errors.

4. Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud

• Incorrect pricing

• Product availability issues

• Payment problems

• Incorrect customer information

• Orders that appear intended for unauthorized resale

If we cancel an order after payment has been successfully processed, an applicable refund will be issued.

5. Payment

Customers agree to provide accurate and complete billing and payment information.

Payments are processed through Shopify and/or authorized third-party payment providers.

We do not directly store complete credit or debit card information.

6. Shipping and Delivery

Shipping times displayed on our website are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, holidays, incorrect addresses, and other logistical disruptions.

Customers are responsible for providing an accurate and complete shipping address.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Unless otherwise stated at checkout, such charges are the customer's responsibility.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Certain opened or used personal-care products may not be eligible for return for hygiene and safety reasons unless they arrived damaged, defective, or incorrect.

8. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing or shipping.

9. Product Use

Customers are responsible for using products according to the instructions provided with the product.

Veloura Pure™ products are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated and legally authorized.

Information provided on our website is for general product information and should not be interpreted as medical advice.

10. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct such errors and update information where appropriate.

11. Third-Party Services

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technologies.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

12. Intellectual Property

Unless otherwise stated, the Veloura Pure™ brand name, website design, original written content, graphics, logos, and other brand materials are owned by or licensed to Veloura Pure™.

You may not reproduce, distribute, copy, sell, or commercially exploit our protected content without authorization.

13. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations

• Commit or facilitate fraud

• Submit false or misleading information

• Introduce malicious software or harmful code

• Attempt unauthorized access to our systems

• Interfere with website security

• Infringe intellectual property rights

• Harass, abuse, or harm others

We reserve the right to restrict access to our services for violations of these terms.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Veloura Pure™ will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Privacy

Your submission and use of personal information through our store is governed by our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, services, or applicable requirements.

The most current version will be available on this website with an updated revision date.

18. Governing Law

These Terms will be governed by applicable laws based on the jurisdiction in which Veloura Pure™ operates, subject to any mandatory consumer-protection rights available to customers in their place of residence.

19. Contact Information

Questions regarding these Terms of Service may be submitted to Veloura Pure™ Customer Support using the contact information provided on our website.

By using our website or completing a purchase, you acknowledge that you have read and agreed to these Terms of Service.