Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping with Veloura Pure™. We are committed to providing a smooth and reliable delivery experience. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during holidays, promotional periods, periods of high order volume, or circumstances outside our reasonable control.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping carrier, product availability, and other factors.

Typical estimated delivery times after processing are:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 6–14 business days

• Australia: 7–15 business days

• New Zealand: 8–18 business days

• Other International Destinations: approximately 7–20 business days

These delivery times are estimates and are not guaranteed.

Customs processing, carrier delays, weather conditions, holidays, local delivery disruptions, or other circumstances outside our control may affect delivery times.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Veloura Pure™ may offer free shipping or promotional shipping rates on qualifying orders.

Order Tracking

Once tracking information becomes available, customers will receive a shipping confirmation containing their tracking number or tracking details.

Please allow approximately 24–72 hours after shipment for tracking information to begin updating.

Tracking updates may occasionally experience delays while packages are transferred between carriers or processed through international shipping facilities.

International Shipping

Veloura Pure™ ships to selected international destinations.

International orders may be subject to customs inspections, import regulations, duties, taxes, or other charges imposed by the destination country.

Where applicable and unless otherwise stated during checkout, customers may be responsible for duties, taxes, or customs charges imposed by their local authorities.

Customs processing may also result in additional delivery time.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

Veloura Pure™ is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Delayed Packages

Occasional shipping delays may occur due to carrier disruptions, customs processing, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period, please contact our Customer Support team so we can assist you in reviewing the shipment.

Lost or Missing Packages

If tracking indicates that your package may have been lost in transit, please contact us with your order number and tracking information.

We will review the situation and work with the applicable shipping or fulfillment provider to determine an appropriate resolution.

If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, household members, neighbors, building management, or the applicable carrier.

Damaged or Incorrect Orders

Please inspect your package upon delivery.

If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible and provide your order number along with clear photos or videos showing the issue.

Eligible cases will be handled according to our Return & Refund Policy.

Multiple Packages

In some cases, an order containing multiple products or quantities may be shipped in separate packages.

If this occurs, packages may arrive on different dates and may have separate tracking numbers.

Order Cancellations

If you need to cancel or modify an order, please contact us within 24 hours of placing your order.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once processing or shipment has begun.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Veloura Pure™ Customer Support
Email: velourastore022@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Veloura Pure™.