Shipping Policy

Last Updated: August 12, 2026

Thank you for shopping with Veloura Pure™. We are committed to providing a simple and reliable delivery experience. Please review the information below before placing your order.

Free Shipping

Veloura Pure™ offers FREE standard shipping on eligible orders to the destinations currently supported by our store.

Available shipping options and costs will be displayed at checkout based on your delivery address.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be slightly longer during:

• Holidays

• Weekends

• High-volume promotional periods

• Product restocks

• Unexpected fulfillment delays

Once your order has been processed and shipped, you will receive shipping confirmation when available.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, carrier, and fulfillment location.

Most international orders may take approximately 7–15 business days after processing.

Please note that these are estimates and not guaranteed delivery dates. Customs processing, carrier delays, weather, holidays, or other circumstances outside our control may affect delivery times.

Order Tracking

When tracking information is available, customers will receive a tracking number after their order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

International Shipping

Veloura Pure™ may ship to selected international destinations, including supported markets in the United Kingdom and Europe.

Available countries and shipping options are determined by the shipping address entered during checkout.

International shipments may be subject to customs inspections, import regulations, taxes, duties, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties or import charges.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Veloura Pure™ is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact Veloura Pure™ Customer Support.

We will review the available tracking information and assist you with the next appropriate steps.

Damaged Packages

If your product arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging, when applicable

• A brief description of the issue

We will review the situation and determine whether a replacement or refund is appropriate according to our Return & Refund Policy.

Multiple-Item Orders

Orders containing multiple products or quantities may occasionally arrive in separate packages depending on fulfillment availability.

If this happens, you may receive more than one tracking number.

Delivery Confirmation

Once a shipping carrier marks an order as delivered, customers should first check the delivery location, household members, neighbors, building reception, or other secure locations where the carrier may have left the package.

If you are still unable to locate your order, please contact us for assistance.

Shipping Policy Updates

Veloura Pure™ reserves the right to update this Shipping Policy when shipping services, destinations, carriers, or fulfillment procedures change.

Contact Us

If you have questions about your shipment or delivery, please contact Veloura Pure™ Customer Support using the contact information provided on our website.

Please include your order number when contacting us about an existing order.