Contact information
Contact Us
We're here to help.
If you have questions about your order, shipping, returns, refunds, or Veloura Pure™ Smart UV Toothbrush Sanitizer, please contact our customer support team.
Customer Support
Email: velouratore022@gmail.com
Business: Veloura Pure™
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
We aim to respond to customer inquiries within 24–48 business hours.
Order Support
If you're contacting us about an existing order, please include:
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Your full name
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Order number
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Email address used to place the order
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A brief description of your question or issue
For damaged or defective products, please also include clear photos or a short video showing the issue.
Returns & Refunds
For return or refund requests, please review our Return & Refund Policy before contacting us.
Return requests should be submitted within the applicable return period.
Please do not send a product back without first contacting our customer support team for instructions.
Shipping & Tracking
Once your order has shipped and tracking information becomes available, you may use the tracking information provided with your order.
If you have questions about a delayed shipment, contact us at:
Please include your order number so we can assist you more efficiently.
Business Inquiries
For partnerships, collaborations, creator/UGC opportunities, or other business inquiries, please contact:
Subject line: Business Inquiry – Veloura Pure™
Important Notice
Veloura Pure™ will never ask you to send passwords, complete credit card numbers, or other sensitive account credentials by email.
For your security, please only contact us through the official contact information published on our website.
Veloura Pure™
Cleaner Habits. Smarter Living.
Customer Support: velouratore022@gmail.com