We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at velourastore022@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at velourastore022@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velourastore022@gmail.com.

Return & Refund Policy

At Veloura Pure™, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation may be required.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue. Once reviewed, we will arrange an appropriate replacement or refund at no additional cost when applicable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Original shipping charges, if any, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Cancellations

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed or shipped.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, opened, altered, or damaged after delivery may not be eligible for return unless they arrived defective or damaged.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Veloura Pure™ will cover the applicable return or replacement costs.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

Contact Us

If you have questions about a return or refund, please contact Veloura Pure™ Customer Support through the contact information provided on our website.

We are committed to making your shopping experience with Veloura Pure™ simple, secure, and satisfactory.