Return & Refund Policy

Last Updated: August 26, 2026

At Veloura Pure™, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation may be required.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible.

Please provide your order number and clear photos or videos showing the issue. Once your claim has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost when applicable.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at velourastore022@gmail.com.

Original shipping charges, if any, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Cancellations

If you need to cancel or modify your order, please contact us within 24 hours of placing your order.

We will make every reasonable effort to accommodate your request. However, we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, opened, altered, or damaged after delivery may not be eligible for return unless they arrived defective, damaged, or incorrect.

Certain customized, personalized, perishable, hazardous, or final-sale items may also be non-returnable where applicable.

Gift cards are non-refundable.

Exchanges

The fastest way to receive a different item is to return the eligible item you currently have. Once the return has been approved, you may place a separate order for the new item.

Return Shipping

If a return is due to an item arriving damaged, defective, or incorrect, Veloura Pure™ will cover the applicable return or replacement costs.

For eligible returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

Please contact us before shipping any return. We will provide the appropriate return instructions and return address after your request has been reviewed.

Do not send a return to the address shown on the original package unless instructed by our customer support team.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union and applicable consumer law provides a right of withdrawal, you generally have the right to cancel or return your order within 14 days without providing a reason.

Returned items must meet applicable return requirements, including being in the same condition in which they were received, unless otherwise required by law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us

For questions regarding returns, refunds, cancellations, or exchanges, please contact:

Veloura Pure™ Customer Support
Email: velourastore022@gmail.com

We are committed to making your shopping experience with Veloura Pure™ simple, secure, and satisfactory.